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Shipping & Returns

Shipping Information

We ship most orders via United Parcel Service(UPS), United States Postal Service(USPS) Priority Mail or First Class Mail depending on the product and/or location where it has to be delivered. The shipping costs are calculated directly online by each respective shipping company based on your location.

Most orders are shipped within 24 hours of being processed but please allow up to 2 weeks for delivery in the United States. Canadian and International orders may take longer depending on the location and shipping option.

There are additional shipping charges for destinations outside of the Continental United States. To calculate the shipping costs for your location, select the items you wish to purchase and select the shipping estimator. Enter your information selecting the appropriate "Shipping Destination" and proceed to to view the various shipping options available.

All local tax, duties or brokerage fees for Canadian and International orders are the responsibility of the recipient. We will do our best to send packages the most efficient way.

Returns & Exchanges

You may return any item purchased from us within 30 days of receipt for exchange or refund if you are not completely satisfied. All returns require an Approved Return Authorization so be sure to contact us at orders@excetylene.com before making any returns.

To return an item, simply place it in the original packaging and send it back to us at the address listed below.

Excetylene Online Store
PO Box 126
Ringoes, NJ 08551

Please be sure to include a copy of your original order, the Authorized Return Number and reason for your return. If you wish to make an exchange for items of higher value, include your credit card information for billing.

*All items must be returned in new and unused condition for refund consideration. There is a 20% re-stocking fee for opened merchandise that requires repackaging. Refunds are issued against the same funds as the initial order only.


 


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